Once you have purchased and received your new Point-of-Sale card reader there are a few steps to follow to get it up and running. Before accepting payments, your new card reader must first be digitally assigned to your account. This is done through an authentication process within BusyPaws. Before that, there are also some things to set up on the device itself.

When you first receive your new device, start by installing the battery. With the back of the device facing you, lift up from the indentation at the bottom-left corner to detach the back cover. Insert the battery by sliding it into the exposed slot with the gold connectors at the top aligned.

With the battery in place, you can charge the reader. Connect the reader to power by plugging the provided cable into the port with the lightning bolt symbol and plugging the other end into a standard outlet.

Once the reader is fully charged, hold down the power button on the right-hand side of the device until the screen turns on.

When the device is powered on, pressing the power button once will sleep or wake the device. To fully power off the device, hold the power button down until the "Power Off" option shows on the screen, then select it.

In a countertop deployment, leaving the device on for extended periods is expected. With a full charge, you can expect the battery to last about eight hours.

When you first turn your new device on it should prompt you to connect to your local WiFi network. If the Networking Screen does not display on startup, you can access it through the Settings Menu.

To open the Settings Menu, touch the left edge of the reader screen and swipe right to reveal a "Settings" button. Tap the "Settings" button and enter the admin PIN:

You will then be able to update your WiFi settings or generate a pairing code for device registration. Battery status is also displayed at the top-right of this screen. To close the Settings screen, tap the back arrow in the top-left corner.

To connect your device, your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected. Non-password-protected networks or enterprise networks are not supported. If needed, you can set a static IP on the device from the Wireless Settings screen.

Because the BBPOS WisePOS E is a smart reader, its reader software communicates directly with Stripe, managing connectivity through a local area network (LAN). This means that the reader must connect to the same local network as your point-of-sale application. If you’re running into issues connecting your reader to the internet, follow Stripe's troubleshooting steps to help diagnose the issue.

After successfully connecting to your WiFi network, the reader will automatically connect to Stripe and download any available software updates. You will then be ready to authenticate with BusyPaws.

When the device connects to the internet a pairing code should display on-screen. If no code is shown, shut the reader down by holding the power button then restart it and re-sync.

With the code in-hand, pull up your BusyPaws account on your computer or mobile device. Open your account menu in the bottom-left by clicking or hovering your mouse over your profile picture.

Select "Payment Processing".

Then select "Manage/Purchase Card Readers" in the "Actions" button menu at the top of the page.

This page will display a list of the readers you currently have linked to your account. The "Status" column there will have an input field for the pairing code. Enter the code exactly as it is shown on the card reader, then click the "Activate" button.

If desired, use the field in the Friendly Name column to choose a name for your card reader. This is an optional step, but can be valuable for identifying the reader if you have multiple connected to your account. Enter a name into the field and click "Save" to confirm the name.

Once BusyPaws and Stripe authenticate the device, you will be ready to accept payments!