Once you have enabled tips on your account your clients can begin selecting tip options any time they make a payment. This includes payments made during self-booking as well as those made on invoices. In this guide we will take a look at what the tip collection process looks like from your customer's end of things.
To learn more about configuring settings for tips, check out our Enabling Tips help document.
Tips are part of the online payment process and are therefore set up to be used with Stripe payments. If you've not yet added Stripe to your account, check out our help guide on Stripe Payments.
Self-Booking
The most common way for clients to make payment is through the self-booking process. That means that self-booking is also the most likely way that your clients will tip you and your team. Whenever a customer is booking something that requires pre-payment (i.e. if they have chosen a service/series set to require payment/deposit or if they have decided to purchase a package) the available tip options will be presented at the payment step.
If any part of the client's selections during self-booking allows tips they will be prompted with the available tip options.
i.e. Even if the selected service has tips disabled, if they chose an add-on that has them enabled the customer will be presented with the tip selections.
The client will be able to select "No Tip", any of the three defaults, or "Other". If the customer selects "Other" a secondary field will populate, allowing them to enter a custom tip amount.
Once they have paid for their registration the tip value will be listed beneath the total on their invoice.
Tips are paid on the full purchase price. That means if you have set tips to calculate as a percentage customers will pay that percentage on their full total, whether for a service/series on its own or in combination with a package and/or add-on.
Invoice Payments
If you have services set up for optional payment or if you choose to generate and send invoices manually, your clients will end up making payments outside the self-booking process. As such, BusyPaws allows tips on invoice payments as well.
When a customer accesses an unpaid invoice with one or more line items for which tips are enabled, tip options will appear in the payment details section.
The client will be able to select "No Tip", any of the three defaults, or "Other". If the customer selects "Other" a secondary field will populate, allowing them to enter a custom tip amount.
Once they have made their tip selection they can submit payment. Their chosen tip (if any) will be added to the invoice total.
To learn more about configuring settings for tips, check out our help guide on Enabling Tips. For information on how to manage tips paid by your clients, see our guide on Tracking Collected Tips. Keep in mind that tip collection and tracking is available for Stripe payments only. If you have not yet connected Stripe to your account, see our guide on Stripe Payments for more details on that process.